Daily Routine Tasks

Answer Airbnb Messages

Click the specific filter link (don't click anywhere else!)
Click on each message
Click the "+" (plus) button
Send "Quick Reply" → Type "AA"
Click "Send" → It will say "violation" → Click "Send Anyway"
Repeat for ALL messages, even expired dates (for response rate)

Why this matters: People get angry if we don't respond, it might ruin their plans, and we need to maintain our response rate so Airbnb promotes us more.

Answer World Packers Messages

Open World Packers platform
Check new messages (usually 2-15 per day)
Copy the message template
Click on each person's message
Skim their message quickly (don't read everything)
Paste template and send
If you understand their background, customize the message slightly

Goal: Get them on a phone call ASAP. These are free volunteers who want to help us.

Push Workaway to Top of Listing

Go to Workaway account
Click account button (top right) → "My Account"
Scroll down → Click "Go to top of listing"
Check "Last minute" option (re-enable if unchecked)
Click "Initial Unanswered" to find missed messages
Answer at least first responses with template

Impact: Each time you click this, you get 2-3 new messages. Do this multiple times per day if possible!

Check HostelWorld Bookings

Connect to hostel number 3306663
Use manager "Hagai" with automatic password
Check email for secure login link
Open with Ctrl+Click if needed
Click "New Bookings"
For each booking coming soon (3-7 days):
Copy their phone number
Message on WhatsApp: friendly check if they understand what kind of hostel we are
If no WhatsApp, send email from staying.in.burn@gmail.com
Click "I have read this booking" when done

Critical: People book at lowest price (1-2 francs) but don't always understand our community concept. Must contact them before arrival!

🎯 Core Philosophy & Principles

🚀 Community Over Commerce

This isn't a traditional hostel - it's a free community space. Most people don't understand this initially, so clear communication is essential.

📞 Get Them on Calls

Don't have long text conversations. The goal is always to get people on phone calls where you can properly explain the concept and see if it's a good fit.

⚡ Speed Over Perfection

Send ANY message rather than crafting the perfect one. Sometimes there are 10-15 messages waiting. Quick response is better than delayed perfect response.

🎯 Platform-Specific Approach

Airbnb: Quick responses, avoid long conversations, protect business model
Workaway: More detailed, can have longer conversations
HostelWorld: Damage control, people often don't understand what they booked

📊 Metrics Matter

Response rates affect platform promotion. Every response helps visibility, even to expired bookings. Being at the top of listings brings 2-3 new messages each time.

🤝 Volunteer-Driven Model

World Packers and Workaway bring long-term volunteers who can take over these tasks. Prioritize these platforms for sustainable operations.